Clear policies = fewer surprises and happier buyers.
No one loves dealing with returns — but they’re part of selling online. The good news? You can protect yourself (and keep things stress-free) by setting clear, fair store policies right from the start.
Here’s how to handle refunds and returns like a pro on The Costume Vault.
Why You Need a Policy
Your return and refund policy:
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Sets expectations upfront
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Helps build trust with buyers
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Gives you a clear plan if something goes wrong
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Can reduce disputes and back-and-forth messaging
You get to set your own policy — but it must be visible and easy for buyers to understand.
Common Return & Refund Scenarios
Here are some situations to consider when writing your policy:
Item Doesn’t Fit
Costumes often have specific sizing. If you don’t accept returns for sizing issues, say so clearly — and always include size details and measurements in your listing.
Buyer Changes Their Mind
You’re not obligated to accept change-of-mind returns, but if you do, outline:
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How many days they have to notify you
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Who pays for return postage
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What condition the item must be returned in
Item Arrives Damaged
If the damage happened during shipping, your policy should clarify who’s responsible and whether refunds or replacements are offered. You may request photo proof.
Misrepresented Item
If a buyer receives something different from what was listed (wrong size, missing parts, etc.), they’re more likely to request a refund. This is why it’s essential to list items accurately — and include photos of any wear or flaws.
Tips for Writing a Clear Refund Policy
- Use simple, friendly language
- State whether you offer returns or refunds — and under what conditions
- Mention timeframes (e.g. “within 7 days of delivery”)
- Clarify who pays return shipping
- Set expectations around worn or personalised items (usually non-returnable)
- Note that digital products are non-refundable unless required by law
- Get help with ai to refine your policy
Default Policies (You Can Use or Edit)
NOTE: If you leave your custom store policies blank, these default policies will apply.
Store Policy
Welcome to my store on The Costume Vault! I aim to provide quality costumes and a smooth, enjoyable experience for all customers. Please read through the policies below before placing your order, and feel free to message me if you have any questions.
Shipping Policy
Orders are typically processed and shipped within 1–3 business days.
Shipping is available Australia-wide. You’ll receive tracking details once your order is on its way. Please allow extra time during peak seasons or for rural areas
Refund Policy
Refunds are only offered if an item arrives damaged or significantly not as described.
Please contact me within 3 days of delivery with photos and details if there’s an issue, and I’ll do my best to resolve it quickly.
Cancellation / Return / Exchange Policy
Cancellations can be requested within 12 hours of placing an order.
Returns are accepted on a case-by-case basis and may not be available for all items..
If you’re unsure about sizing or condition, please ask before purchasing — I’m happy to help!
Where to Add Your Policy
You can add your store’s return and refund policy when setting up your Vault store. Make sure to:
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Include it in the policy section of your store
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Mention it in your product descriptions, especially for sets or secondhand items
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Be consistent across your listings
Final Tip: Honesty + Detail = Fewer Refunds
Clear photos. Accurate sizing. Honest condition reports.
These three things are your best defence against refund requests.
By setting strong, clear policies now, you’re protecting your time and energy — and helping your buyers feel secure in their purchase too.
Need help writing your policy? We’ve got the template above to get you started — just tweak it to suit your store.
Ready to update your store settings? Head to your dashboard and review your policies now.
