General
Enquires
Have a question?
We’re here to help.
Whether you’re just discovering The Costume Vault or already listing in our beta marketplace, we’d love to hear from you. If you have questions about how the platform works, how to get started, or what’s coming next, feel free to reach out — no question is too small.
Before you contact us, you might also want to check out our FAQs, we’ve answered some of the most common queries there.
In Beta? You’re Part of the Build.
We’re currently in beta with the marketplace live — and your insights matter. This is the time where your experience, ideas, and wishlist can shape what’s coming next.
Have thoughts on what you’d like to see in our upcoming inventory features?
Fill out our quick survey and let us know — it’s how we prioritise what gets built next.
Partnership Opportunities
We’re proud to be aligned with the Dance Arts Alliance, supporting those who uplift the performing arts community.
If you’re part of an organisation, network, or industry group that shares our mission of supporting creativity, connection, and sustainability through costume reuse and resource-sharing – we’d love to talk.
Reach out about potential partnerships, sponsorships or alignment opportunities.
Support for DAA Members
We’re proud to support the Dance Arts Alliance and their mission to uplift the performing arts community. LEARN MORE HERE
DAA members receive 15% off all plans – just enter your exclusive member code at checkout.
FAQ’s
What counts as a “costume type”?
A costume type is a style or group you track as one item (e.g., 10 red jazz dresses = 1 costume type or Peter Pan set (4 tops, 4 pants and 6 dresses = 1 costume type).
Can I list items in sets or groups?
Yes! In fact, we encourage it—especially for studios selling full routines or themed collections. Just be sure to tag all the relevant elements in the set so it appears in the search results.
Can I still sell if I’m not ready for inventory features?
Absolutely. The marketplace is live now and open to all. Inventory tools are coming soon, and you’ll be able to upgrade anytime. We’re busy working on all the onboarding documentation to make it as smooth and easy for you.
What payment methods are supported?
We use Stripe to ensure secure, flexible transactions. You will need a Stripe account to be able to list items for sale. Paypal will be coming soon.
Can I preview the inventory tools before they launch?
Yes! Join our mailing list to get sneak peeks, early demos, and first access when inventory features roll out. While some elements may already be visible, we recommend waiting to fully dive in—we’ll be ready to help you import your existing data and guide you through setup when the full system is live.
What happens if I hit my costume type limit?
You can upgrade your plan at any time. Or remove older listings to stay within your current limit.
Shop The Vault
Start browsing featured costumes from studios across the country.
