From hanger to happy customer — let’s ship it right.
You’ve made a sale — amazing! Now it’s time to make sure your costume gets to its new home safely, quickly, and without costing more than it should. Smart shipping is all about being organised, choosing the right packaging, and setting clear expectations for your buyer.
Here’s your guide to stress-free, seller-savvy shipping.
1. Choose the Right Packaging
Costumes often include delicate details like sequins, feathers, or embellishments. Protect your item with thoughtful packaging:
Start with the Basics:
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A clean mailing bag, padded envelope, or cardboard box
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Tissue paper or soft wrapping to prevent snagging or creasing
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Optional: A small thank you card or your store branding
For Sets or Bulky Costumes:
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Use a box with just enough room — not too big, not too tight
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Separate pieces with paper or fabric to prevent tangling or damage
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Consider vacuum-packing for space-saving (only if safe for the item)
Bonus tip: Reuse clean packaging materials to reduce costs and environmental impact.
2. Pick a Reliable Carrier
You can choose any postal or courier service you trust. When deciding:
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Compare delivery speeds and pricing
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Check tracking availability — it builds buyer trust
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Make sure you understand their parcel weight and size limits
In Australia, options like Australia Post, Sendle, and CourierPlease are commonly used. For small items, prepaid satchels can offer great value and convenience.
3. Set Clear Shipping Options in Your Store
You get to choose how shipping works for your Vault store:
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Offer flat-rate shipping
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Or include shipping in the product price (great for marketing as “free shipping”)
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You can also allow local pickup if you’re selling within your community
Whatever you choose, make sure it’s clearly stated in your listing — and matches what you’ve selected in your shipping settings.
4. Track and Update Orders
Once your item is posted:
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Add the tracking number to the order
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Mark the item as “shipped” in your seller dashboard
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Send a short message to your buyer to confirm it’s on the way
Buyers love knowing where their costume is and when to expect it. Keeping them updated reduces questions — and boosts your store’s reputation.
5. Timing Matters
Costumes should be shipped within 5 business days of the order being placed. If there’s any delay:
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Let the buyer know as soon as possible
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Be transparent and friendly — good communication goes a long way
Final Tip: Make It Memorable (In a Good Way)
Thoughtful packaging and reliable shipping help create a great buyer experience — and that can lead to repeat customers, positive reviews, and word-of-mouth growth.
Need help setting up your shipping options?
Our seller setup guide will walk you through it, or you can edit your settings anytime in your Vault dashboard.
