Privacy Policy – The Costume Vault

Effective Date: 24/7/25

At The Costume Vault, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform, whether you’re browsing, shopping, listing costumes, or managing your inventory.

⸻

1. What We Collect

We may collect the following types of information when you interact with our website or platform:
• Account Information – Name, email address, password, business/studio name.
• Store/Inventory Data – Costume listings, descriptions, images, tags, pricing, shipping info.
• Transaction Data – Purchase history, sales history, payment method (processed via Stripe or PayPal).
• Technical Information – IP address, browser type, device data, and usage patterns.

⸻

2. How We Use Your Information

We use your information to:
• Create and manage your user account.
• Allow you to list, sell, and manage costumes and props.
• Process transactions securely through third-party payment processors.
• Provide customer support and respond to your enquiries.
• Notify you about platform updates, new features, or promotions (you can opt out).
• Improve site performance and user experience through analytics.

⸻

3. Who Can See Your Information

• Public: If you list costumes for sale, your business/studio name, listing details, and images may be visible to all site visitors.
• Buyers/Sellers: When a transaction occurs, your name, contact details, and shipping information may be shared with the other party to complete the order.
• Team Admins: If you use The Costume Vault as part of a group or organisation account, other authorised users may access shared inventory details.

⸻

4. Third-Party Services

We use secure third-party services to handle payments (Stripe, PayPal), email communications (e.g. Flodesk), and site analytics (e.g. Google Analytics). These services may collect data in accordance with their own privacy policies.

⸻

5. Data Storage & Security

We store your information securely and use best practices to protect it. Your data is hosted on servers within Australia (or designated secure providers) and access is restricted to authorised team members only.

⸻

6. Your Rights

You may at any time:
• Access or update your personal information via your account dashboard.
• Request deletion of your account and data (except where required for legal compliance).
• Opt out of marketing emails using the unsubscribe link in any email.

⸻

7. Cookies

We use cookies to improve your experience, such as remembering your login or tracking usage patterns. You can manage cookie preferences through your browser settings.

⸻

8. Children’s Privacy

The Costume Vault is not intended for children under 16. We do not knowingly collect data from minors without parental consent.

⸻

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through the platform.

⸻

10. Contact Us

For questions or concerns regarding your privacy, please contact us at:
hello@thecostumevault.com.au
Based in Mornington, Victoria, Australia